If we determine that the product has a manufacturing fault, we will repair or replace it free of charge for you. All guarantee claims must be accompanied by a proof of purchase (sales receipt) to allow verification of the date of purchase. Where proof of purchase is not provided, we reserve the right to charge a service fee and/or charge for parts replaced/repaired. Our manufacturing guarantee does not cover claims resulting from misuse, abnormal use. Please, if you encounter any problems about the product purchased from our webshop, don’t hesitate to contact us as soon as possible.
Right of Withdrawal
Product not quite what you expected? Items purchased from decorstar.eu may be returned in 14 days of received it for a full refund of the cost of the item if returned unused and in saleable condition. The cost of the item will be refunded once the return has been received. No associated freight fees will be refunded. Once your request has been received we will be in touch with instructions and address details usually within 2 business days.
In according to the 45/2014. (II.26.) Hungarian governmental regulation about the contracts concluded between absentees, the costumer qualifying a consumer may withdraw the contract without giving any reason within 14 days of receipt of the ordered product and send it back.
The right of withdrawal applies to consumers. In according to the § 2. of the Hungarian Consumer Law (Fgytv.), the consumer is a natural person acting for purposes falling outside the scope of his/her independent profession or economic activity, who purchases, orders, uses, utilizes goods or an addressee of the trade communication or offer related to them. In according to the § 685. of the Hungarian Civil Code (Ptk.), the consumer should be considered a person, who enters into contract for purposes falling outside his/her economic or professional activities.
The customer shall bear the costs of returning the goods because of the exercise of the right of withdrawal. The customer will be burdened by no other costs. However, the vendor can claim compensation for damage resulted from improper use of the goods. If the goods returned on the basis on the right of withdrawal are not in perfect, re-saleable condition, the customer liable for damage if the deterioration of state of the goods, the ruin of the goods or other impossibility of their returning have been caused by the customer’s deliberate or negligence.
Decorstar.eu respects your privacy.
The protection of your privacy in processing personal data and the security of all business data is our prime concern, which we take into consideration in our business processes. We process personal data, collected during your visit to our website confidentially and solely in accordance with the statutory provisions. Data protection and information security are a part of our corporate policy.
Use, purpose and communication of personal data
Decorstar uses your personal data for technical administration of the website, customer administration, product questionnaires and marketing only in the scope necessary for these purposes. We do not communicate your data to third parties outside the NRF without your consent. We would also like to use your data to inform you about our products, and to ask you about them. Participation in these campaigns is of course voluntary. If you do not agree, you can send us a message at any time so that we can block or delete the data. An e-mail to the address in our masthead is sufficient.
Please contact us by email or letter if you have any suggestions or complains about the processing of your personal data. If we have saved erroneous information despite all our efforts to ensure the correctness of data, then we will correct these at your request.
All rights reserved.
All texts, pictures, graphics, sound files, video files and animations files as well as their arrangements are subject to copyright and other laws for the protection of intellectual property. They may neither be copied for commercial purposes or for passing on, nor changed and used on other websites.
Complaints Handling Policy
Are you an unsatisfied customer or is there a complaint about the handling of your order? Please call or email us! Contact – [email protected]– us so we can find a suitable solution together.
If it does occur that we cannot settle your complaint satisfactorily, you can contact The European online dispute resolution platform here >> https://ec.europa.eu/consumers/odr/main/?event=main.home.show
Company name: Decorstar Kft.- 01-09-389279
Company Address: 1173 Budapest, Újlak street 46. fszt. 2.
Vat number: HU27417375
All Rights Reserved
Decorstar Home Decoration